T: +44 (0)843 289 3410 - E: webenquiries@friedheim.co.uk    

Friedheim International offers a range of service packages designed to help spot problems before they occur, keep your machine up and running for longer, and can even reduce the need for spare parts. Coupled with training facilities to ensure your staff are getting the most out of the equipment, these packages are designed to improve your efficiency and productivity, and gain that competitive edge.

PLEASE NOTE: Offers valid until 31 December 2016 – Standard terms and conditions apply – Please quote Ref: SS16 when ordering –  Special offers only apply with this flyer – Hotels/flights if required will be chargeable. 
*If resulting work carried out by FI.   
** Applies to NEW customers and valid for a contract machine only All goods and services are supplied in accordance with Friedheim Int. Ltd. terms and conditions FI111204


Health Check

Why not let our engineers carry out regular check-ups on your machine at a fixed price? Specifically tailored to your machine’s needs. Health Checks are also available as one-off services.

Post-service set-up module

The set-up module can be added to our "Preventative Maintenance Only", "Full Service" or "Warranty " agreements. It is a pre-arranged visit following the Machine Major Maintenance, and is carried out by our Technical Demonstrator with the purpose of restoring the Machine to its originally installed set-up. The Demonstrator completes a detailed checklist that includes roller adjustment, etc.

For more information on our Health check service or for a cost breakdown please call our Service Desk on 01442206135 or email service@friedheim.co.uk

Friedheim employs only the best in its team of field service technicians. Our technicians have a wealth of experience in servicing, fault-finding and maintaining our range of products. Just as Friedheim's philosophy is to combine quality people with quality products, so our services and training department combines the best in customer service and responsiveness with the best in field experience to ensure that whether it is an emergency callout or routine preventive maintenance, your machine is in good hands.

To answer many of the commonly asked questions, see our FAQ

- Follows on from the Warranty programme

- Includes regular preventative maintenance

- Includes breakdown labour, travel and spare parts

- Minimum 12 months duration

- Module: Post service set-up module

- Module: Health Check

- Module: Guillotine Safety Inspection

- Individual Services

- Scheduled visit that may include specific replacement parts

- Complete product assessment by our factory trained, professional technicians - taking into account the number of active shifts, run lengths and your own in-house capability.

- 10-20% off Health Check (Check includes: full greasing and lubrication, and gives you a condition report)

- Reduced rates for fitting of Fold Rollers purchased through our Spares Department 

In many parts of the country we can offer a three-shift service, and our team will visit the remotest parts of the UK in order to keep our customers in production. Individual services are charged on an hourly basis or an agreed fixed charge. 

When you need on-site assistance - breakdown repairs, equipment moves, refurbishment – just call upon one of our highly qualified Friedheim Service technicians.

Individual Services

Service Repairs, and more

Guillotine Safety Inspections

To ensure the safety and productivity of your machines, a competent technician should regularly carry out a safety inspection of your guillotine. Available as an option to our Preventative Maintenance programmes, our Guillotine Safety Inspection module enables you to plan, budget and schedule these important visits. The module includes two visits a year. Our Safety Inspections are carried out in line with P.I.A.C. 'Blue Book' and ensure full conformity with Regulation 6 of the Provision and Use of Work Equipment Regulations 1998. This service is performed by trained, competent and fully certified Friedheim technicians with a minimum of two years working experience on the guillotine.

Keep on running and reduce costs with expert predictive maintenance

Predictive vs Reactive maintenance – what’s best for your machines and your business?

Many people believe that reactive maintenance saves you money.  React to a ‘minor’ breakdown as and when it happens and in the short-term you do pay less.  But eventually there will be a major breakdown and major bills, especially if your machine is not regularly serviced by a qualified engineer.

What are the advantages of predictive maintenance?Just like a car, regular expert predictive maintenance through servicing can...

  • Prevent major problems
  • Maintain the machine’s optimum performance
  • Help you save money
  • Protect your investments
  • Give you the confidence to meet your production requirements

 

Friedheim Predictive Maintenance ensures efficiency for your brand new or ageing machines

What does our predictive maintenance program include?

Comprehensive checks, including:

  • Greasing and cleaning
  • Lubrication and adjustment
  • Check for worn parts as per manufacturer’s specification for optimum performance
  • Identification of critical parts requiring immediate replacement

 

Investing in training for your staff is a highly cost-effective way of making the most out of your investment – both in terms of your machines and your employees.

Friedheim International offers a range of training modules which can be tailored to your specific training requirements, to help you ensure that your workforce:

  • Has the correct skills for the job
  • Acquires greater knowledge for higher productivity
  • Can enhance the machine’s performance
  • Can improve workflow and optimise output

 

Our standard on-site training packages start from as little as £495.  Or take advantage of our Training and Predictive Maintenance Package discount offers.

For up-to-date special offers please call 01442 206 138 and see how much you can save TODAY! 

Our Aim

This Charter aims to provide the best service support we can deliver to our customers which should result in improved productivity, reliability, re-sale value and reduced wastage from the installed equipment.

Principles of Application

The aim of this charter is to set out arrangements that Friedheim, as a supplier and service provider to the Graphic Arts sector, follows to show the competence of our engineering support.

To read our latest Service Charter, please click here.

For our charter requirements, please call our Service Department on 01442206132

Friedheim International Ltd, Park House, Park Lane, Hemel Hempstead, HP2 4TT
Tel: +44 (0) 1442 206100 | Fax: +44 (0) 1442 206101